SFStephen Fernie

Hello, I'm

Stephen Fernie

Operations
I like figuring things out.
AI
I like creating things.
Data
I like numbers.

What I've built

Each has a working demo on invented data.

In daily use at Equifax

Knowledge Hub

What it is

  • The team's how-to library
  • SOPs, guides and tips in one location

What it changed

  • Answers in seconds
  • AI helps dig deeper
Try the demo

Search and copy an answer

In daily use at Equifax

Operations Dashboard

What it is

  • Live view of all the work
  • Scorecards for every level
  • Automatic reports

What it changed

  • Oldest work handled first
  • Problems spotted early
Try the demo

The live queue board

In daily use at Equifax

WFM Operations Hub

What it is

  • Automatic monthly rosters
  • Today's plan at a glance

What it changed

  • Staff see their shifts live
  • Busy times covered
Try the demo

Spread the breaks

My own product · free and public

QueueMath

What it is

  • Staffing calculator
  • Plans a whole day

What it changed

  • The right headcount, instantly
  • Free for anyone
Try the demo queuemath.com

My own business

Winston Gray

What it is

  • Small-business organiser
  • Live sales demo

What it changed

  • Visitors become leads
  • Meetings booked on the spot
Open the live demo winstongray.com.au